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This is a common problem when you hook up a television for the first time. Generally, this is caused by improper programming of your television. Your TV must be programmed for CABLE or CATV reception instead of Antenna or Broadcast. Some older sets may have a switch on the back, usually near the cable connection. On most newer TVs the setting can be accessed using your remote and the on-screen menu. After changing the setting to CABLE or CATV (whichever your set has), we recommend running the auto-setup or channel setup option if available to program all the channels automatically into your television.
Some older cable-ready TVs and VCRs only are able to tune up to channel 36. If you have both a TV and VCR, you may wish to try tuning through the other device. Otherwise, your options are to purchase a new TV or VCR or a cable converter box, or you can upgrade to Digital Cable which includes a digital converter box which should work with your set.
The difference between Digital and Analog cable can be confusing. All TV is inherently Analog, the difference is just at which point the signal is converted from Digital to Analog to be displayed on your TV.With our Basic and Expanded Basic cable (as well as with TVs without a set-top box in households with Digital Cable), the TV signal is transported in digital to the box on the side of your home, at which point it is converted back to analog to be carried directly to your TV or VCR. In other cable systems, the signal is converted to analog far away from your home, or may originate in analog directly from the cable company. Our method greatly reduces the loss of signal and quality between your home and our equipment.
With our Digital Cable, we provide a set-top box which hooks up to your TV much like a VCR. This set-top box converts the digital signal to analog to be passed on to your TV. In this setup, digital signal is transported all the way up to the set-top box.
In addition, with Digital Cable, the set-top box allows more advanced features that are not available with analog cable. These features include pay-per-view movies and events, an interactive program guide and more. As a subscriber to Digital Cable, you can use either the regular channel guide on channel 2, or the interactive guide via your set-top box.
See the above question on Digital Cable vs Basic/Expanded.
- Local Channels - LightNex brings you local broadcast channels with local news, weather, sports and network programming at no extra charge. Satellite offers local channels, but you pay extra for them, or just get them off the air in low quality using an antenna.
- Multiple TV connections - With cable, if you have cable connected to more than one TV in your house, your family can watch different channels on each set, simultaneously. With satellite, in order for someone in your house to watch one channel in the kitchen while you watch another channel in the living room, you would have to purchase a separate receiver for each TV, as well as pay an additional monthly fee for each set.
- No Rain Fade - You won't experience these reception problems since your LightNex connection is a direct link. Satellite dishes can experience interference problems known as "rain fade" caused by rain, snow, clouds or other atmospheric conditions.
- No Need for an Ugly Dish - Few would argue with the unsightliness of a satellite dish on a home. LightNex cable tv is delivered to a utility box on the back portion of your home.
- More Channels You Actually Want - Do you really want 15 shopping channels, 12 religious channels, and 7 public-access channels? When you compare us to Satellite, make sure you look at what channels you get, not just how many. We know you'll love our wide selection of quality channels. For comparison, Dish Networks' America's Top 60 package includes 14 "public interest" channels, 4 religious channels, and 12 shopping channels, leaving just 30 channels of "Real TV."